Hotel Receptionist Course

IEA Institute
Actualizado el: April 2, 2024
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DALL·E 2024-04-02 15.19.54 - An elegant and professional image that serves as the cover for a Hotel Receptionist Course. Must include a graphical representation of a friendly

Acerca de este curso

The Hotel Receptionist Course is an intensive program designed to equip participants with the skills and knowledge necessary to excel in the hospitality and tourism industry. It ranges from basic front desk operations to advanced customer service techniques, preparing students to be the first point of contact in hotels and resorts. Through theoretical lessons and practical exercises, participants will learn about managing reservations, handling special requests, solving problems and creating memorable guest experiences. The course is aimed at both beginners and those with experience in the hospitality industry who wish to improve their skills. Graduates will be ready to face daily challenges in the industry with professionalism and confidence, opening doors to career opportunities around the world.

Objetivos de este curso

In the Hotel Receptionist Course you will learn from fundamental reception operations to advanced customer service techniques.
You will be trained in reservation management, attention to special requests, problem resolution and effective communication, both with guests and within the hotel team.
Additionally, you will acquire skills to use hotel management systems and apply industry best practices.
This course prepares you to face daily challenges in hospitality, making you an ideal candidate for roles in hotels and resorts globally.

Modalidades y requerimientos

  • The Hotel Receptionist Course is taught online and in real time, offering an interactive and direct learning experience, accessible from anywhere with an internet connection.

¿A quién está dirigido?

  • The Hotel Receptionist Course is especially designed for those who are starting their career in the hospitality industry, as well as for those professionals who already have experience in the hotel field and wish to perfect their skills in reception and customer service areas. It is an attractive option for those who aspire to deepen their knowledge of reception operations, customer service and reservation management, with the aim of working successfully in hotels and accommodation establishments.

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IEA Institute

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