Description
The relationship with the client begins.
A first connection is established with him, finding things in common, looking for clues that allow opening the sales dialogue.
The goal of this step is to move towards the second step of the process.
Be attentive to: signs and gestures that indicate whether or not your interlocutor has time.
Signs of comfort or discomfort in the person caring for you.
Find common themes that enable you to move to the next step fluidly. It is advisable to avoid topics that are too trivial or conflictive.
Manage the times of this stage. Its duration should be much shorter than that of any other step in the process.
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